Refunds & cancellations
Refund eligibility, deposits, rescheduling, and cancellations for Devruntime Path foreign exchange consultations in Thailand.
This policy applies to paid consultations offered by Devruntime Path: FX Trend Reviews, Weekly Currency Monitoring, Settlement Window Briefings, and Pair Watchlist Setup. It does not cover products, software subscriptions, or physical goods — we do not sell those.
Eligibility overview
Refunds depend on how far preparation or delivery has progressed. Deposits secure desk time and analyst preparation against your exposure materials.
Timeframe to request
Refund or cancellation requests should be emailed to [email protected] within 14 days of the event giving rise to the request (for example, a cancelled session date), unless a longer period is required by applicable Thai consumer law.
Full refund conditions
A full refund of amounts paid is available when:
- We cancel a session and cannot offer a reasonable alternative date within ten business days
- You cancel in writing at least five business days before a scheduled one-off session and we have not yet issued a written note
- A deposit was taken in error for a duplicate booking
Partial refund conditions
If you cancel between five and two business days before a one-off session, we may retain up to 40% of the engagement fee to cover preparation already completed and refund the remainder of amounts paid. If the written note has already been delivered, the engagement fee is non-refundable.
Non-refundable items
- Completed written trend notes and delivered briefing PDFs
- Monitoring retainer fees for months already started, except where we fail to deliver the agreed weekly notes for reasons solely within our control
- Third-party room or transcription costs expressly agreed in advance and already incurred
Refund process
Email [email protected] with your booking reference, payment date, and reason. We confirm eligibility within five business days and process approved refunds within 14 business days to the original bank account used for payment where possible.
Processing time and method
Bank transfers within Thailand typically complete within the window above. We do not issue cash refunds at the office. Currency conversion fees charged by your bank are outside our control.
Cancellation and rescheduling
You may reschedule a one-off session once without charge if you give at least three business days’ notice and the desk has availability. Further reschedules may be treated as a cancellation under the partial refund rules. We may reschedule for analyst illness or office closure and will offer a new date promptly.
Deposits
Trend Reviews and Settlement Window Briefings usually require a 40% deposit to confirm. The deposit is applied to the final fee. It becomes non-refundable once analyst preparation on your materials has begun within the final five business days, except where we cancel.
No-shows
If you miss a confirmed session without notice, the deposit is forfeited and any remaining balance for that session remains payable if preparation and a holding slot were completed. We may, at our discretion, apply part of the forfeited amount toward a future booking within three months.
Work already started
Once we have begun preparing against your exposure list or have held the live session, fees reflect that work even if you later decide not to use the written note.
Monitoring retainers
Monthly monitoring may be cancelled with written notice at least ten days before the next billing date. The then-current month is not refunded after notes for that month have begun. Prepaid future months not yet started are refundable.
Contact for refund requests
[email protected] · +66 2 555 3290 · Level 12, 41 Asoke Road, Bangkok 10110.